The justification presented by Vivo at the time, and replicated by other operators, is that the use

Latest news Galleries Apps iPhone and Android iPad Science Gadgets Cars high tech

Business 10/12/2014 08:12 Operators cut internet after deductible
São Paulo - operator Hi Customers with prepaid plans and so-called oregon live "control" will have their internet cut after the end of data allowance. The company thus leaves the broadband offer with reduced speed after the franchise and is now waiting for the client oregon live to hire an additional packet data to remain connected.
The measure had already oregon live been adopted by Vivo competitor - owner of 28.6% of the mobile market -. Since the beginning of November to prepaid customers of Minas Gerais and Rio Grande do Sul The consumer was required to pay $ 2.99 for "additional oregon live package" with over 50 megabytes of data to be spent on a maximum of one week.
The justification presented by Vivo at the time, and replicated by other operators, is that the user who opted for slower internet instead of paying to maintain the original speed got a bad browsing experience and associated change in the service provided by the carrier .
Are on the list all the states of the North (Acre, Amapá, Amazonas, Pará, Rondônia, Roraima and Tocantins), all of the Midwest (Goiás, Mato Grosso, Mato Grosso do Sul and the Federal District), and the Maranhão, oregon live the first in the Northeast.
The company has already said he met determination of the National Telecommunications Agency (Anatel), which requires that any change in services and offers plans is communicated to the customer with at least 30 days.
The other two major carriers operating oregon live in the country should also adopt the new model. Claro said that, as of December 28, customers of prepaid plans and control are automatically classified in the same scheme: oregon live after the end of the franchise oregon live (which oregon live can be 10 to 450 MB in the case of pre-paid) , the connection is suspended until the customer pay for more data.
TIM already said it will take the end of the extension data with less speed but the model will be applied only to customers who accepted the offering Control WhatsApp, which does not charge user franchise data when it sends messages by the application.
The company goes on to say in a statement he was "attentive oregon live to market trends" and that, therefore, considers the change a "natural movement", as the reduced speed can generate a "negative perception of the service."
According to the National Telecommunications Agency (Anatel), industry rules allow companies to adopt various oregon live types of deductibles and charges, but the Rights of General Regulation of Telecommunications Services Consumer determines that any change in services and offers plans should oregon live be communicated to the user by providing, at least 30 days.
The lawyer of the Brazilian Institute of Consumer oregon live Protection (Idec), Veridiana ALIMONTI, said the consumer who does not agree with the contract change can seek justice. The Consumer Protection Code (CDC) considers unfair contract clauses that allow firms to change the contract after the celebration.
"In our opinion, the consumer has the right to complain oregon live to maintain this condition in your package. It probably will not find shelter in Anatel, but can seek Procon" oregon live says ALIMONTI. oregon live "But of course it will not be an easy fight." The information is the newspaper O Estado de S. Paulo.
Topics: Internet, Brazil Telecom, Hi, 3G, Business, Telecommunications, Telemar, Cellular operators, Brazilian companies, services, open Companies, Portuguese companies, Telecom Sectors
12 catchy phrases of Antonio de Moraes Ermírio
The 15 most valuable football World Cup
Recommend Share on Twitter Share on Google+ Share on LinkedIn 796,188
Recommend Share on Twitter Share on Google+ Share on LinkedIn 286,681
Recommend Share on Twitter Share on Google+ Share on LinkedIn 1419
Home Business Markets Economy Brazil World Technology Marketing Career Your Money SMEs Lifestyles Breaking News Videos Quotes Blogs Topics Alerts Quizzes Infographics Tools Mobile My Site Examination Only in Exam Express EXAM Chrome App Newsletters RSS Sitemap Facebook Twitter Google+ Linkedin oregon live RebelMouse Youtube Daily Motion Magazine EXAMINATION Network Exame PME Magazine YOU S / A Magazine YOU HR Contact Imprint oregon live Sign EXAMINATION Partners Advertise Terms of use About EXAMINATION EXAMINATION About Privacy Policy